Exciting Technical Opportunity for someone passionate about new technologies!

Established, successful, growing IT solution provider looking for a motivated Senior Technician to work on Project Implementations at client sites throughout Ottawa.

The successful candidate will have the ability to consult with potential clients, assess their current infrastructure, plan and recommend appropriate solutions based on their needs, and build and implement those solutions.

Apply by sending your resume and salary expectations to info@hcs.ca.

JOB SUMMARY

The Remote Network Support Administrator provides remote services to our outside support clients.  They are responsible for all remote monitoring of external systems, and have the ability to remotely log-in to network and user’s desk tops.

DUTIES & ESSENTIAL JOB FUNCTIONS

• Designs/implements complex local and wide-area networks
• Manages a large, complex site or network
• Works under general direction from senior management
• Establishes/recommends policies on system use and services
• Provides technical lead and/or supervises system administrators, system programmers, or others of equivalent seniority
• Day-to-day administration of Microsoft server/AD environment and network related systems, including:
• The installation, maintenance, upgrades and backups of these systems
• Administer Active Directory, Group Policies, VMware, Exchange 2003 and SQL Servers
• Monitor and analyze network resource utilization and performance to determine and resolve potential network service issues and ensure services are delivered efficiently
• Configure and maintain WINS, DNS, DHCP, and TCP/IP
• Document operational procedures in ConnectWise, server builds and change controls
• Troubleshoot and resolve network/server issues and provide effective solutions in a timely manner

WORK EXPERIENCE REQUIREMENTS/BEHAVIOURS

• More than five years of previous system administration experience required
• Experience with:  Desktop and laptop hardware support, Windows XP/Vista7 Workstation, Windows 2000/2003/2008 Server, Exchange 2003/2010, Server Virtualization (VMware, Hyper-V, Citrix), TCP/IP protocol suite and Ethernet networks
• Knowledge of Network and Desktop management tools such as Open Manage, Netflow, and Microsoft SMS
• Knowledge of UPS and power supplies – monitoring and configuring for best performance
• Strong interpersonal and communications skills
• Capable of writing proposals or paper, acting as a vendor liaison, marking presentations to customers or client audiences or professional peers, and working closely with upper management.
• Ability to solve problems quickly and automate processes
• A solid understanding of Windows Networks; understands paging and swapping, inter-process communications, devices and what device drivers do, file system concepts (inode, clustering, logical partitions), can use performance analysis to tune systems
• A solid understanding of networking/distributed computing environment concepts; understands principles of routing, client/server programming, and the design of consistent network-wide file system layouts

EDUCATION/CERTIFICATION REQUIREMENTS

• 5+ years’ experience in a network administration role “Required”
• University Degree in Computer Science or related field “Required”
• CompTIA Industry Certification
  • CompTIA Network + Certified “Required”
  • CompTIA A+ Certification (Hardware & Software)

• MCITP: Server Administrator 2008 “Required”
  • Exam 70-640 TS:  Windows Server 2008 Active Directory Configuration
  • Exam 70-642 TS:  Windows Server 2008 Network Infrastructure Configuration
  • Exam 70-646 Pro:  Windows Server 2008 Server Administrator
  • MCITP:  Enterprise Desktop Administrator 7
    • Exam 70-680 TS:  Windows 7 Configuration
    • Exam 70-686 Pro:  Windows 7, Enterprise Desktop Administrator
    • MCTS:  Exchange 2010 Configuration
      • Exam 70-662 TS:  Exchange Server 2010 Configuration
      • MCTS:  Windows Server Virtualization Configuration
        • Exam 70-652 TS:  Windows Server Virtualization Configuration
        • MCTS:  SharePoint  2010 Configuration
          • Exam 70-667 TS:  SharePoint 2010, Configuration
          • SonicWALL Master CSSA “Required ALL”
            • SonicWALL CSSA:  Network Security Essentials Administrator
            • Secure Wireless Administrator
            • Secure Remote Access Administrator
            • Citrix Certified “Required”
              • CCA for Citrix XenServer 5
              • CCA for Citrix XenApp 5 for Windows Server 2008
              • CCA for Citrix XenApp6
              • CCA for Citrix XenDesktop 5
              • CCIA for Virtualization
              • VMware Certified Professional “Required”
              • IBM Certified Specialist – System x Technical Principles V8
              • ITIL Foundation
              • ITIL Practitioner

PERFORMANCE EXPECTATIONS

• Successfully train on all HCS internal user systems:  ConnectWise, Monitoring Systems/Tools
• Use ConnectWise appropriately, while tracking all required information as per HCS process
  • Submission of timesheet and expenses weekly/daily
  • Accountable for minimum of 40 hours per week – 90% Billable
  • Produces customer sign off of all completed calls
  • Constantly coordinating with Zenith, and must be aware of all critical information
  • Responsible for monitoring and managing the Zenith dashboard
  • Responsible for monitoring back office tickets and determining whether or not they are billable to client
  • Manages own time effectively to respond to user requests in a timely fashion and provides users with agreed levels of service
  • Takes full responsibility for the quality and timeliness of own work
  • Manages support team, keep them informed
  • Communicate clearly and effectively to clients
  • Achieves 100% customer satisfaction
  • Follow the escalation process
  • Practice and follow the Policy and Procedure Manual